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There are ways that attorneys and firms should measure to ultimately tell if what they are doing is working.  We work with firms to identify the best ways to measure each in granular way so that it isolates the results to only activities tied to the goal.

  • Excellence in areas that relate to client business
  • Client retention
  • Lawyer retention
  • Innovation
  • Effective use of technology
  • Alignment of financial interest with clients
  • Flexible billing model
  • Collaboration with clients and others in legal supply chain
  • Efficiency
  • Mentorship and training
  • Diversity
  • Performance metrics– client surveys and internal
  • Job satisfaction
  • Pro Bono Program and Community Involvement

Emotional intelligence (EQ) is the “something” in each of us that is a bit intangible. It affects how we manage behavior, navigate social complexities, and make personal decisions that achieve positive results. EQ is your ability to recognize and understand emotions in yourself and others and to use this awareness to manage your behavior and relationships.

Decades of research now point to EQ as the critical factor that sets star performers apart from the rest of the pack. It’s a powerful way to focus your energy in one direction with tremendous results. EQ was tested alongside 33 other important workplace skills and found that it is the strongest predictor of performance, explaining a full 58% of success in all types of jobs. Of all the people in the study at work, the findings show 90% of top performers are also high in EQ.